FAQ

When will I get my order?

Orders ship within 24 hours on business days. Delivery takes 4 to 7 business days to Europe and 7 to 12 business days to the rest of the world. The estimated date is shown on each product page and in your cart.

How do I track my parcel?

You receive a tracking link by email as soon as your order ships. See Track my order.

How much is shipping?

Shipping fees, if any, depend on your country and are always shown in your cart or at checkout before you pay.

What does 1+1 or 2+1 mean?

They are bundles: 2 or 3 identical items at a lower price per item. The extra items are not free, they are included in the bundle price, which is always lower than buying the items one by one.

What is the strikethrough price?

Next to a single item, it is a price at which the same product is sold by another retailer. Next to a bundle, it is that price (or our own single-item price) multiplied by the number of items. The percentage shows the difference.

Can I return an item?

Yes, you have 30 days from delivery to return an unused item, no reason needed. Start with Withdraw from contract. Details in our Refund policy.

My item arrived damaged or faulty

Write to us with your order number and a photo: we replace or refund it, and we pay the return costs.

Is payment secure?

Yes. Payments are processed by secure payment providers; we never see your full card details.

How does the scratch ticket work?

It is free, no purchase needed, and every ticket wins. Scratch it, enter your email and you get your discount code. Add it in your cart (“Lucky code”) or at checkout.

Which size should I choose?

Each clothing product has a size guide with measurements in centimetres. Between two sizes, take the bigger one. Still unsure? Ask us.

How do I contact you?

Via the contact page or at gatsbird@gmail.com: we reply within 1 business day.