Shipping policy

Last updated: 3 October 2026

Orders placed on lucky-deals.shop are sold by Wall Agency (trade name Lucky Deals) and shipped from the warehouses of our logistics partners.

1. Where we deliver

We deliver to the countries offered at checkout. If your country is not listed, we cannot deliver there yet.

2. Shipping fees

Shipping fees, if any, depend on the destination and the delivery method. They are always shown in your cart or at checkout before you pay; no other fee is added by us.

Prices are in euros and include VAT where applicable. For deliveries outside the European Union, local import duties or taxes may be charged by the customs of your country.

3. Delivery times

• Processing: your order ships within 24 hours on business days.
• Transit: 4 to 7 business days to Europe, 7 to 12 business days to the rest of the world.
• The estimated delivery date is shown on the product page, in your cart and in your order confirmation email.

Unless another date has been agreed, we deliver at the latest 30 days after your order (article L.216-1 of the French Consumer Code).

4. Tracking

As soon as your order ships, you receive an email with your tracking number. Tracking information can take 24 to 48 hours to appear. See Track my order.

5. Delays, lost or damaged parcels

Delay: if your parcel is late, write to us at gatsbird@gmail.com: we open an investigation with the carrier. If the parcel is still not delivered after you have asked us to deliver within a reasonable additional period, you may cancel the sale and be refunded within 14 days (articles L.216-6 and L.216-7 of the French Consumer Code).

Lost parcel: if the carrier confirms the loss, we send your order again free of charge or refund you, as you prefer.

Damaged parcel or product: send us a photo of the parcel and the product: we replace or refund the product.

Transport is under our responsibility: the risk of loss or damage passes to you only when you (or the person you designate) take possession of the parcel (article L.216-4 of the French Consumer Code).

6. Change of address

You can correct your delivery address by writing to us as long as the order has not shipped.

7. Contact

Email: gatsbird@gmail.com (we reply within 1 business day).

Customer service and returns address: Wall Agency — Lucky Deals, 71 rue Jean de Bernardy, 13001 Marseille, France.